Buy Products for Family or Small Business?
(Use Case Scenario)
Personal & Small Order Workflow

(Service Mode)

  • Step 1. Add Item into Shopping Cart
  • Step 3. FSC Purchases Items & Performs Surface Inspection
  • Step 5. FSC Packages & Weighs parcels
  • Step 7. FSC Ships Out Parcels
Personal & Small Order Workflow Sample
  • Step 2. Submit Orders & Make 1st Payment
  • Step 4. Organize Shipments & Submit Shipping
  • Step 6. Confirm International Shipping & Make 2nd Payment
  • Step 8. Track & Confirm Delivery
Step 1. Add Item Into Shopping Cart
Step 1.  Add Item Into Shopping Cart

Browse the taobao.com or 1688.com to find the products you want to purchase. There are three ways to add the products into FSC's shopping cart:

1.Copy the item URLs and paste them into FSC's Add New Order page;
2.Use Easy Order Tool to add them into FSC's shopping cart;
3.If you are already having an excel list of items you want to purchase, you can import it into FSC's shopping cart in Add Batch Orders page.

If you are going to purchase the items regularily, you can also add the items into FSC's Favorites page from shopping cart so that you can make quick ordering in next purchase.

  • How to translate Chinese Taobao or 1688.com into English site?

    Reading Chinese web pages is no longer difficult for you now with translation tools' help, even if you can not speak or read Chinese at all. Usually the translation tools can help you translate the whole webpage into English or any other language you speak. We suggest you use Google Chrome browser's built-in translation function or google toolbar's translation function. For more details, please refer to this topic: Translation Tools (http://www.freeshoppingchina.com/help.php?action=view&id=104).

  • How to find products from Taobao?

    You can browse or search products on Taobao.com. Usually we use Taobao's search function to find the items we want. Very similar to any other shopping site, you can just input the keywords and click the search button to bring out the search results. However, you MUST be aware that you need to translate the keywords into Chinese and then paste into taobao's search text box before you click the search button so that the search can run well. If you input English keywords directly, taobao will only try bringing out the results with the English keywords included, which means there will be far fewer products brought out. This is a computer technical limitation. Chinese characters and English characters are treated equally as different characters in taobao system and taobao won't translate them automatically. To make it easier, FSC provides an intermediate page in which you can just input the language you speak and it will be translated into Chinese before the related taobao search result page is brought out. Please refer to this topic for more details: How to find products on Taobao (http://www.freeshoppingchina.com/help.php?action=view&id=14).

  • How to find products from 1688.com?

    You can browse or search products on 1688.com, which is also called alibaba.cn. Usually we use search function to find the item we want. Very similar to any other shopping site, you can just input the keywords and click the search button to bring out the search results. However, you MUST be aware that you need to translate the keywords into Chinese and then paste into 1688.com's search text box before you click the search button so that the search can run well. If you input English keywords directly, 1688.com will only try bringing out the results with the English keywords included, which means there will be far fewer products brought out. This is a computer technical limitation. Chinese characters and English characters are treated equally as different characters in 1688.com system and 1688.com won't translate them automatically. To make it easier, FSC provides an intermediate page in which you can just input the language you speak and it will be translated into Chinese before the related search result page is brought out. Please refer to this topic for more details: How to find products on 1688.com(alibaba.cn) (http://www.freeshoppingchina.com/help.php?action=view&id=135).

Step 2. Submit Orders & Make 1st Payment
Step 2.  Submit Orders & Make 1st Payment

Fill the shipping information and accept the conditions and terms to submit the orders into FSC's purchase workflow. 1st payment will be made in this step and orders will be taken care of by FSC's purchasers afterwards.

  • What are 1st payment and 2nd payment?

    FSC has been frequently asked for total cost quotation before new users place orders. Unfortunately, FSC is unable to answer this question directly as the shipping cost is unknown to FSC either. FSC is only a purchase agent not a direct seller and there is no item weight and volume data in hand, which decides the shipping cost. In order to make all the cost data accurate, FSC's workflow designed two payments: 1st payment and 2nd payment. The 1st payment is for the item cost and domestic shipping from seller to FSC warehouse; the 2nd payment is for international shipping and FSC's service charge. For more details about payments, please refer to the topic: Add Fund & Make Payments (http://www.freeshoppingchina.com/help.php?action=view&id=24).

  • When and How to Add Funds?

    If you are using credit cards to make payments, you can just go to the shopping cart and follow the steps guided by the pages to finish the payments just like you did in any other online shopping site. The payments will be instantly finished with credit cards. If you are going to make payments via Western Union, MoneyGram, Telegraphic Transfer (Bank Transfer), you will need to Add Fund to FSC member account before you place orders as these payment methods are not instant and need some time to get the funds arrive. The funds will be added into FSC's member account and you can later use the member account balance to make the 1st payment and 2nd payment. For more details of adding funds, please refer to the topic: How to Add Funds to Member Account (http://www.freeshoppingchina.com/help.php?action=view&id=20).

  • How to use credit card to make the payment?

    Just like you ever did on other shopping sites, when you go to the shopping cart after the items are put into it, you will be guided to make the payment. In the payment confirmation page, you only need to select Visa, MasterCard or JCB, depending on your card type, and follow the other steps to input the accurate card information and billing information to finish the payment. Be Aware: FSC does not store you credit card information. Instead, FSC directs you to Alipay Cashier page to finish the card information. Alipay Cashier page is highly secured by Alipay's system so your card information is highly protected and even FSC is not aware of your card information at all. This is a technology for protecting sensitive information, in this way, even if FSC site was hacked, hackers would have no chance to get your card information and your card information is always safe. Alipay is the largest online payment platform in China, probably will be the No. 1 in the world in future. It's highly trusted. For more details of Alipay, you may want to refer to: What is Alipay (http://www.freeshoppingchina.com/help.php?action=view&id=133).

  • What is the purchase limitation?

    FSC can purchase most items which are not violating China and destination country laws. Besides, the following are limited for purchasing: Liquid, Cream, Powder, Chemical and other sensitive items defined by shipping companies. For more details, please refer to this topic: Purchase Service Limitation & Tips (http://www.freeshoppingchina.com/help.php?action=view&id=132).

Step 3. FSC Purchases Items & Performs Surface Inspection
Step 3.  FSC Purchases Items & Performs Surface Inspection

FSC will review the orders submitted and accept them if they are not violating the conditions and limitations. In the purchase process, purchasers may ask for additional information by sending messages on the orders if needed. If item cost or shipping price needs to be changed, purchasers will also send messages.

Usually the purchase process takes about 3-5 workdays. However, if the seller is making delays or the order is complicated(for example, a customized item), it may take longer time. When the items arrive in FSC's warehouse, FSC's warehouse folks will perform surface inspection on the items. Return, change, refund or other actions will be made if problematic orders were found.

  • How can I know when my items are in FSC's warehouse?

    Usually retail items arrive in FSC warehouse in 3-5 days after sellers shipped out in time. Some special items and wholesale items may take longer time. Especially those items which will be produced by factories after the orders are placed will take much longer time. Once the items arrive in FSC warehouse, FSC warehouse will update the order status to be "Arrived" after surface/integrity inspection. Any problematic item will be put into "Return/Change" queue for further actions. Therefore, you can sign in FSC member center and check the order status in "My Orders" page.

  • What is the China domestic shipping price?

    China domestic shipping starts at 12CNY as the first 1kg weight, and 8-12CNY for every additional kilo. However, usually wholesale sellers may get discount from domestic express companies so the price may be even cheaper. 12CNY is charged as minimum domestic shipping for every parcel from taobao.com and 15CNY for every parcel from 1688.com when you place order on FSC system. If the real domestic shipping fee from seller is higher than it, FSC purchaser will adjust the cost and send you a notification/message on the specific order. For more details, please refer to the topic: Domestic Shipping & International Shipping (http://www.freeshoppingchina.com/help.php?action=view&id=55).

  • Are the items from same seller charged for one total China domestic shipping?

    Yes, the domestic shipping cost is only charged once if you purchase multiple items at the same time from the same seller. However, you need to be aware you need to submit the orders to the same seller together in the same order list to have the orders share the one domestic shipping. If you submit them in different order lists, the domestic shipping cost will be charged separately. The minimum is 12CNY for taobao orders and 15CNY for 1688.com orders, which is charged by FSC system by default. If the real cost is higher, adjustement along with notification/message will be sent to you on the specific order/seller.

  • Can I cancel the orders in this step?

    If the order status is "pending" or "invalid", you can cancel the order freely. Otherwise, you need to confirm with FSC purchaser to see if the order can be cancelled. If the order is already shipped out by seller, canceling the order means the loss of round trip domestic shipping cost and a series of communication and procedures on Taobao platform which will result in 20% of service charge. For more details, please refer to FSC's conditions and terms of Order Cancellation (http://www.freeshoppingchina.com/help.php?action=view&id=116).

  • How do you guarantee the item's quality?

    Integrity/Surface inspection will be performed when every item arrives in FSC warehouse. Any damaged/incorrect/defected and other inferior item will be moved into Return/Change queue for further actions. Only non-problematic items will be marked in "Arrived" status for further shipping. However, FSC only focus on integrity/surface inspection on general items, and the following issues will be ignored: 1. Function disability (For example, a cell phone is not functioning well); 2. Material natures (For example, clothes is made up with low quality material and return to seller for change won't bring any difference); 3. Style design and slight color difference (return for change won't bring any difference.). It's suggested that you walk around too cheap items and look into the item description carefully before you place orders. If you are wholesaler, it's suggested that you purchase some samples before large orders. For more details, please refer to: Purchaser Service Limitations & Tips (http://www.freeshoppingchina.com/help.php?action=view&id=132).

  • Why my items stay in FSC's warehouse instead of being shipped to me?

    After your items have arrived in FSC warehouse, you need to select them and submit for shipping before FSC can package your items and ship them. This is also a second chance for you to organize your shipments, especially if you are a wholesaler or reseller who purchase regularly. Usually you will organize your shipments well by considering the following: 1. Item's packaging safety; 2. Item's urgency; 3. Shipping cost; 4. Customs clearance safety and cost.

  • Can I consolidate the orders and ship them together?

    Of course you can. You can place orders for purchase in different order lists/batches and later select them together for shipping when all of them are arrived. It's fully supported by FSC system and it's very flexible to you. But be aware, you need to submit shipping by selecting them together instead of submit shipping one by one. Every successful attempt of submit shipping will generate a packaging/shipping request which instructs FSC warehouse to make one separate packaging. Therefore, make sure you select all the items together if you want them consolidated. Adding an item to an existing parcel will be charged for additional fee at minimum of 30CNY. Please try best to avoid this additional cost.

  • Why my order is in Return/Change status?

    The reason is that the item is with problems. It can be damaged, incorrect or of other problems. Usually purchaser will contact you when the item is incorrect, to confirm if you can accept it. If the item is damaged or of other problem that can not be solved, it will be returned for change or refund by default. FSC will expose the issue to you as much as possible, and you can also send message to purchaser for more details. FSC does not charge for return/change operations. FSC does it for you for COMPLETELY FREE besides integrity/surface inspection.

  • How do I get refund from the invalid orders?

    When the order is marked as "Invalid", you can just simply click the "X" in the head of the order to delete the order and get the item cost returned to your member account on FSC system. If you further want to get the money back to your credit card or send back to you via bank, you can submit a Withdraw Fund request to make it. For more details, please refer to the topic: Refund & Withdraw Fund (http://www.freeshoppingchina.com/help.php?action=view&id=25).

Step 4. Organize Shipments & Submit Shipping
Step 4.  Organize Shipments & Submit Shipping

After your items arrive in FSC's warehouse, you need to select them to organize your shipments and submit them for shipping. A shipping request will be generated for tracking and you will see it in My Parcels page. Till now, your items are already in shipping workflow and you can wait for the items to be packaged and weighed by FSC warehouse folks.

  • Can I cancel the parcel or shipment?

    If the parcel record is displayed as "Unweighed", you can cancel it freely by clicking the "Cancel It" link. When the parcel record's status has changed to others, you can not cancel it as it has been handled or is being handled. If you insist to cancel it, you need to contact FSC customer service to make it, which will also cause additional fee based on the jobs FSC warehouse did and the cost of the packaging material wasted. Therefore, please organize your shipments well and avoid the additional cost.

  • Can I add more items into the existing parcel?

    If the parcel is in "Unweighed" status, you can cancel it directly and submit a new shipping request by selecting the other items together. If the parcel is in other status, we don't suggest you add other items into the parcel as FSC will charge additional fee at the minimum of 30CNY based on the jobs FSC warehouse did and the cost of the packaging material wasted. We suggest you organize your shipments well and avoid this additional cost.

  • Why some of the orders are not able to be selected for shipping?

    Only the items displayed as "Arrived" can be selected for shipping. "Arrived" status means the item has arrived in FSC warehouse and no problem was found after integrity/surface inspection.

Step 5. FSC Packages Items & Weighs Parcels
Step 5.  FSC Packages Items & Weighs Parcels

FSC will package the items into parcels according to the packing list in the shipment your organized. Additional protection material will be added into packaging if needed. Usually the packaging can be finished within 24 hours. After it's done, weight and volume data will be added into system and the status of the parcel/shipping request will be changed to "Weighed".

  • Can I cancel the parcel or remove some items from the parcel?

    If the parcel record is displayed as "Unweighed", you can cancel it freely by clicking the "Cancel It" link. When the parcel record's status has changed to others, you can not cancel it as it has been handled or is being handled, which will cause additional fee if you insist to cancel it in that status. Therefore, please organize your shipments well to avoid the additional cost. Removing some items from the parcel is not supported. You can cancel the parcel and re-submit shipping to make it indirectly.

  • Can I add more items into the parcel?

    If the parcel is in "Unweighed" status, you can cancel it directly and submit a new shipping request by selecting the other items together. If the parcel is in other status, we don't suggest you add other items into the parcel as FSC will charge additional fee at the minimum of 30CNY based on the jobs FSC warehouse did and the cost of the packaging material wasted. We suggest you organize your shipments well and avoid this additional cost.

  • Can I merge two of my parcels?

    The answer is yes, but it's not free. Additional cost at the minimum 30CNY will be charged for merge based on the jobs FSC warehouse did and the material wasted.

  • How will FSC package my items?

    After you have selected the item and submitted shipping, FSC warehouse will package your items into cartons according to the list of items you selected. Plastic bubble film and foam board will be added into the parcel if needed to protect your items. And weight and volume data will be updated into the system after the parcels are finished. Considering the shipping methods' weight and size limitation, FSC may package items into several parcels if there are too many orders submitted in one shipping request.

  • Why the weight is different from what I thought of it?

    Sometimes, you found the weight data is different from what you thought of it. The possible reason can be any of the following: 1. The item weight is really different from what you thought of it; 2. You didn't add the packaging material weight but only thought of the item net weight; 3. The item is with some special original packaging which makes the weight heavy, like wood gift box or shoe box. You can remark when placing orders to have FSC remove the original packaging to maximally reduce the weight if your items are for self use.

  • Will FSC package items into several parcels if I have many items?

    Usually, FSC will try package all the items in one shipping request into one carton. However, if there are too many items in the shipping request, these items will be packaged into several cartons because of the weight and size limitation from shipping companies.

Step 6. Confirm International Shipping & Make 2nd Payment
Step 6.  Confirm International Shipping & Make 2nd Payment

In this step, you are able to see all the details and summary data of the shipment/parcel. With the weight and volume data, you are able to see the exact shipping costs in different shipping methods. You need to select the appropriate shipping method based on your needs and plan after the correct shipping address is input or confirmed. Besides, you can also choose to fill the customs declarance CN22 form to make the parcle's customs informtion more accurate.

2nd payment will be needed to be made in this step. As the items costs were paid in 1st payment,you only need to pay international shipping, FSC service charge,Insurance(optional) in the 2nd payment.

  • Is the CN22 form must be filled?

    If shipping methods from post office are adopted by you, like airmail, EMS, Air Parcel, SAL, CN22 form must be filled as it will be the information reviewed by China customs and destination customs. If you don't fill it, FSC will fill it for you. But FSC will be not responsible for any mistake or loss caused by it. Therefore, it's suggested that you fill it on your own with the information you want to expose to customs.

  • Can I ship to other shipping address rather than the previous one I entered?

    Yes, you can. When you submit shipping or click into 2nd payment page, you have a chance to change the shipping information. Make sure the shipping information you input is correct and accurate to avoid parcel's return and shipping loss, which will be undertaken by you. The final parcel's shipping address can be found and reviewed in "My Parcels" page.

  • Why insurance is needed?

    If insurance is purchased, you will get full refund when the parcel gets lost or items damaged. But be aware, professional items and fragile items are not covered by insurance. Insurance is strongly suggested for the shipping methods of airmail, Air Parcel and SAL.

  • Which shipping method shall I choose?

    Usually FSC recommends China Post EMS, which is fast, economic and safe to most countries. However, considering the cost of the shipping and timing, you can also try Air Parcel, SAL or airmail. Even, if needed, you can contact FSC for DHL, TNT, UPS, ARAMEX and other commercial shipping methods. Different shipping methods are with difference prices, timing and trace details. You may need to think carefully before you select one or contact FSC for suggestion.

  • Can I use DHL or other shipping methods? Is there any limitation?

    Yes, FSC can offer DHL China Mainland and DHL Hongkong. The prices are different and DHL Hongkong is usually much cheaper. In most cases, FSC suggest users use DHL Hongkong to save the cost. Whichever DHL is used, there will always be limitations, like branded items, liquid, powder, battery and any other item which violates DHL's regulations. Make sure you contact FSC to confirm if your items are qualified for DHL shipping before you select it.

  • Why DHL's price is not listed?

    DHL, ARAMEX, UPS, TNT and other commercial shipping methods' prices are changing every month. FSC usually doesn't list them in shipping method list. You need to contact FSC if you want to use it. But be aware, there is no space for negotiation on the restricted items if you use DHL. Please keep this in mind.

  • Can I get discounted shipping?

    Of course. The shipping prices listed on FSC website are already discounted prices and they are much lower than the original prices from China Post and other shipping companies. EMS original shipping prices can be found in www.ems.com.cn.

  • How long time can I leave my parcels in FSC's warehouse before making the 2nd payment?

    FSC will keep the items for you for three months for free. If longer time you want to keep the items in FSC warehouse, additional storage fee will be charged after three months. But be aware, items/parcels will be disposed after one year if they are still here. Therefore, make sure you ship your parcels ASAP. Dropshipping users are not having this restriction, and you can contact customer service for details of stock/inventory retention period.

Step 7. FSC Ships Out International Parcels
Step 7.  FSC Ships Out International Parcels

After the 2nd payment is made, the parcel/shipping request status will be changed to "pending", which means it's already in the shipping queue and will be shipped in the next batch. A tracking number will also be added into the parcel entry for tracking purpose. You don't need to do anything, but waiting for the tracking number and the status to be changed to "shipped".

  • How to track my parcel with the tracking number?

    After the parcels are shipped out, tracking numbers will be uploaded into FSC's system. You can go to My Parcels page in member center to find the tracking numbers. FSC has integrated third party tracking API which allows you to view the trace by one click. If the trace is not displayed, you can also go to the related official tracking site to track it manually.

  • Why my parcel is taking long time to be shipped?

    Parcels will only be shipped out after 2nd payment. Make sure you make the 2nd payment in time so that your parcels can be shipped out right away. However, there may still be the case that there are too many parcels in queue and it takes some time for FSC warehouse to handle the waybills and print the correct information. As long as the 2nd payment is made, the parcels will be moved into shipping queue and will be shipped out ASAP.

  • Can I change the shipping information after the parcel is shipped?

    Sorry, you can NOT change the shipping information any more after the parcel is shipped out. However, you can still contact FSC's customer service to try stopping the parcel if there is no trace for the tracking number yet. FSC will try best to stop it. But FSC can not guarantee it nor accept any complaint on it. Therefore, make sure you input correct shipping information in the 2nd payment page to avoid trouble and loss.

Step 8. Track & Confirm Delivery
Step 8.  Track & Confirm Delivery

Usually, shipping company will notify you on the delivering when the parcel arrives in destination. But you may still want to track the parcel with the tracking number. Different shipping methods may have different trace formats and take different times to get the parcels delivered. After you have received the parcel, you can check the items inside and confirm the delivery in "My Parcels" page to update the data in FSC system. Till now, the entire purchase and shipping process is successfully completed.

  • Why the shipping takes long time?

    Different shipping methods are taking different times to get the parcels delivered. Usually EMS, DHL and other commercial shipping methods are fast. Air Parcel and Airmail are slower. SAL is much slower. For more details of the timing, please refer to the topic: Shipping Methods Comparison (http://www.freeshoppingchina.com/help.php?action=view&id=27).

  • What can I do if my parcel is held by customs?

    If your parcel is held by destination customs, you will usually be contacted to provide information like invoice and payment proof to get the customs clearance done. Sometimes, customs will ask for some additional information if special items are purchased, you can contact FSC for help to get the information from sellers/suppliers. But FSC can not guarantee all information can be obtained from sellers/suppliers, which depends on sellers/suppliers. It's suggested that you make clear if the destination customs is having any restriction on the items you are going to purchase before you place orders. If the items are held by customs because of brand names on them, or even the items are forfeited by customs, FSC will not be responsible for the loss as FSC is only a purchase agent to help you make the purchase and perform surface inspection. Users need to undertake all the customs risk and loss caused, if any. Therefore, FSC suggest you don't purchase branded items to avoid the trouble and risk. For more details, please refer to: Purchase Service Limitation & Tips (http://www.freeshoppingchina.com/help.php?action=view&id=132).

  • Why my parcel is returned?

    There are three possibilities: 1. There is some item violating the shipping companies' regulations; 2. The shipping information is incorrect or the recipient is not able to be reached by shipping company when the items arrive in destination; 3. The destination customs is having special conditions for some item and finally returned it to sender.

  • Can I return the items for refund if I'm not satisfied with the items purchased?

    Sorry, FSC is a purchase agent, a service provider, not a direct seller. FSC has no chance to control the item source for better quality, functions and any other nature of the items thus FSC is not guaranteeing your satisfaction on the items. If you want to make return and refund, you may need to follow the condition and terms of Return Policy (http://www.freeshoppingchina.com/abouts.php?id=37) to make it. Only those items which meet the conditions can be returned.

  • Who will be responsible for a delivery failure?

    If the failure was caused by incorrect shipping information, unreachable recipient or destination customs' restriction, users will be fully responsible for the delivery failure and the shipping cost. If the incorrect shipping information was made by FSC, the shipping cost loss will be undertaken by FSC. If the parcel got lost, compensation will be made according to shipping companies' standards, usually no more than 400CNY. Therefore, it's suggested that you purchase insurance which guarantees full refund if a parcel gets lost.

  • What if I found incorrect/damaged/inferior items?

    Incorrect/damaged/inferior items can be return to FSC for change or refund. Please be aware, the items can be returned are only those problematic items which are failed to be found out when FSC performs integrity/surface inspection. If the issue is on the item's natures, the item will not be accepted for return. For more details, please refer to Return Policy(http://www.freeshoppingchina.com/abouts.php?id=37).

  • How can I get compensation for a lost parcel?

    If you haven't received a parcel after a long time, you can contact FSC customer service to confirm if the parcel gets lost. FSC will contact the shipping company to finally confirm if the parcel is lost or not. Once it's confirmed by shipping company that it's got lost, compensation will be made according to the shipping company's standard based on the item details and declaring value. However, the compensation is usually the shipping cost only and less than 400CNY in most cases. Therefore, it's suggested that you purchase FSC insurance to get full refund to avoid the loss.

  • Can I get warranty for the electronic/professional items?

    Unfortunately, FSC treats the electronic/professional items the same as other general items and no warranty is being offered by FSC for now. Actually, FSC is not having the ability to offer this warranty as FSC only handles the purchase jobs for you. Therefore, please think twice before you purchase electronic/professional items. However, if the problem is only a simple question to seller, you can still contact FSC customer service for help to get the answer from the seller.

It's not meeting your needs? Check other workflows:
Service Mode(Wholesale LCL or FCL) Drop Shipping Mode(Zero Stock & Direct Delivery) Drop Shipping Mode(Stock Prepared)