Order Change & Cancellation

Order Change


As we are shopping agency, not product seller or manufacture, we may only help you change the order depending on the order status:

1. The order status is "Pending" or "Invalid", or other status that indicates the order is not processed yet.

You can change the order anytime by yourself by simply clicking the cancel button(it looks like a "X") ahead of the order entry in your order list of member center to cancel the order. The fund will be returned to you instantly and you can submit another order for change.

 

2.The order status is "Processing" or "On The Way", or other status indicating that the order has been processed.

This means the order has been purchased by us. Depends on the seller itself, you may or may not change it for free. If you really want to change the order, please contact us by email (service@FreeShoppingChina.com), specifying what order needs to be changed, and how it should be changed. We will do our best to change it for you. However, you will be responsible for any lost for this action. Also, we would charge 20% of the total cost (product cost+domestic shipping) as service fee with the minimum of 30CNY. Also, we can not guarantee the product can be changed as it's depends on the seller instead of FreeShoppingChina.com.

 

3. The order has already been packaged in a parcel and shipped out to you.

You may refer to the return policy in this case. If you really want to return it, contact our customer service for details.

Note: Additional fee besides shipping fee will be charge for the change in this case if the product itself is not having any issue or mistake from seller or FreeShoppingChina.com. Usually we charge 20% of the total cost (product cost+domestic shipping) as service fee with the minimum of 30CNY.

 

 

Order Cancellation


As we are shopping agency, not product seller or manufacture, we may only help you cancel the order depending on the order status:

1. The order status is "Pending" or "Invalid", or other status that indicates the order is not processed yet.

You can cancel the order anytime by yourself by simply clicking the cancel button(it looks like a "X") ahead of the order entry in your order list of member center to cancel the order. The fund will be returned to you instantly.

 

2.The order status is "Processing" or "On The Way", or other status indicating that the order has been processed.

This means the order has been purchased by us. Depends on the seller itself, you may or may not cancel it for free. If you really want to cancel the order, please contact us by email (service@FreeShoppingChina.com), specifying what order needs to be canceled. We will do our best to cancel it for you. However, we will still charge for the service fee and you will be responsible for any lost for this action. Also, we would charge 20% of the total cost (product cost+domestic shipping) as service fee with the minimum of 30CNY. Round trip domestic shipping will be charged additionally. Also, we can not guarantee the product can be changed as it's depends on the seller instead of FreeShoppingChina.com.

 

3. The order has already been packaged in a parcel and shipped out to you.

You may refer to the return policy in this case. If you really want to return it, contact our customer service for details, we will give you a feedback depending on the seller itself.

Note: Additional fee besides shipping fee will be charge for the cancellation in this case if the product itself is not having any issue or mistake from seller or FreeShoppingChina.com. Usually we charge 20% of the total cost (product cost+domestic shipping) as service fee with the minimum of 30CNY.


Tags:Order Change & Cancellation

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