Reading Chinese web pages is no longer difficult for you now with translation tools' help, even if you can not speak or read Chinese at all. Usually the translation tools can help you translate the whole webpage into English or any other language you speak. We suggest you use Google Chrome browser's built-in translation function or google toolbar's translation function. For more details, please refer to this topic: Translation Tools (http://www.freeshoppingchina.com/help.php?action=view&id=104).

You can browse or search products on 1688.com, which is also called alibaba.cn. Usually we use search function to find the item we want. Very similar to any other shopping site, you can just input the keywords and click the search button to bring out the search results. However, you MUST be aware that you need to translate the keywords into Chinese and then paste into 1688.com's search text box before you click the search button so that the search can run well. If you input English keywords directly, 1688.com will only try bringing out the results with the English keywords included, which means there will be far fewer products brought out. This is a computer technical limitation. Chinese characters and English characters are treated equally as different characters in 1688.com system and 1688.com won't translate them automatically. To make it easier, FSC provides an intermediate page in which you can just input the language you speak and it will be translated into Chinese before the related search result page is brought out. Please refer to this topic for more details: How to find products on 1688.com(alibaba.cn) (http://www.freeshoppingchina.com/help.php?action=view&id=135).

If you are going to make payments via Telegraphic Transfer (Bank Transfer), you will need to Add Fund to FSC member account before you place orders as these payment methods are not instant and need some time to get the funds arrive. The funds will be topped up into FSC's member account and you can later use the member account balance to submit orders. For more details of adding funds, please refer to the topic: How to Add Funds to Member Account (http://www.freeshoppingchina.com/help.php?action=view&id=20).

You need to input your forwarder's warehouse address in this step instead of your destination address. The address must be in Chinese because China domestic shipping only supports Chinese. If you are not sure of the Chinese address, please contact your forwarder or our customer service for help.

Usually items arrive in your forwarder's warehouse in 1-3 workdays after sellers shipped out in time. Some special items may take longer. Especially those items which will be produced by factories after the orders are placed will take much longer time. You can always use the tracking number to search on www.kuaidi100.com to see the package's tracking trace.

China domestic shipping starts at 12CNY as the first 1kg weight, and 8-12CNY for every additional kilo. However, usually wholesale sellers may get discount from domestic express companies so the price may be even cheaper. 12CNY is charged as minimum domestic shipping for every parcel from taobao.com and 15CNY for every parcel from 1688.com when you place order on FSC system. If the real domestic shipping fee from seller is higher than it, FSC purchaser will adjust the cost and send you a notification/message on the specific order. For more details, please refer to the topic: Domestic Shipping & International Shipping (http://www.freeshoppingchina.com/help.php?action=view&id=55).

Yes, the domestic shipping cost is only charged once if you purchase multiple items at the same time from the same seller. However, you need to be aware you need to submit the orders to the same seller together in the same order list to have the orders share the one domestic shipping. If you submit them in different order lists, the domestic shipping cost will be charged separately. The minimum is 12CNY for taobao orders and 15CNY for 1688.com orders, which is charged by FSC system by default. If the real cost is higher, adjustement along with notification/message will be sent to you on the specific order/seller.

If the order status is "pending" or "invalid", you can cancel the order freely. Otherwise, you need to confirm with FSC purchaser to see if the order can be cancelled. If the order is already shipped out by seller, canceling the order means the loss of round trip domestic shipping cost and a series of communication and procedures on 1688.com platform which will result in 20% of service charge. For more details, please refer to FSC's conditions and terms of Order Cancellation (http://www.freeshoppingchina.com/help.php?action=view&id=116).

When the order is marked as "Invalid", you can just simply click the "X" in the head of the order to delete the order and get the item cost returned to your member account on FSC system. If you further want to send back to you via bank, you can submit a Withdraw Fund request to make it. For more details, please refer to the topic: Refund & Withdraw Fund (http://www.freeshoppingchina.com/help.php?action=view&id=25).

The easiest search is image search supported by 1688.com, which allows you not to worry about the language. Just take a screenshot of the product and upload into the 1688 search bar, the result will come out. Let's still take the converter as example:

Step 1:You take a screenshot of the product as following:


Step 2: Click the image search button(camera icon) and upload the image to the 1688 search bar.


Step 3. The search result will come out, and you can find the most similar items.


If you are purchasing with us, we can also help you search for the products for free.

FSC team's charge is commission based instead of hour based or adding price to products. It's pretty fair that you only pay us when we complete the purchasing jobs. Of course, you can purchase the goods with 1688.com suppliers on your own as long as you know Chinese and can communicate with the suppliers fluently. But actually, it's still very hard to do so because there will always be communication barriers and payment difficulties if you do it on your own, considering that most 1688.com suppliers can't speak English and China is a foreign currency controlled country.

The goods will be shipped from 1688.com suppliers to your forwarder directly with a tracking number. So we can easily track the package and confirm if it's delivered or not. However, if the supplier sent an incorrect quantity of the products, it will not be discovered until you receive the goods from your forwarder. In that case, you will need to keep as much evidence as possible and report to FSC. FSC purchaser team will help you contact the supplier to get a solution for you.

Don't worry. FSC will always keep your business info as top secrets and will never expose to others per the privacy policy.

Frankly speaking, we don't suggest starters to use this solution, except you are very confident in your market and willing to purchase a lot to build up your stock. This is risky to starters, and the entire process will take you much time.

Sorry, for this B2B solution, we are not accepting credit card or Paypal payment. Only T/T( bank wire transfer) is supported. However, you can use a third party transfer company like wise.com to make T/T transfers to us with your credit card. They may accept credit cards to make T/T transfers.

Don't worry. We are making it smart to go with 3 steps:
1.) You add the products into the shopping cart in our system, and our system will automatically generate the inquiry datasheet for you.
2.) You send the datasheet to our customer service, and we will send you back a proforma invoice(PI) with the cost details.
3.) You make the payment based on the proforma invoice.

If the product you want to purchase is out of stock from a supplier, we will help you search it on 1688.com to see if other suppliers can offer. If none of them can offer it, the order will be canceled. The money will be returned to your member account balance in our system, instead of transferring back to you by bank. Your account balance is still your money and can be used in your next purchase. (Therefore, this solution is for stable business, who can purchase regularly. Occasional purchase is not suggested to use this solution.)

Firstly, our website/services are safe. Our team has been offering the purchase agent service for more than 9 years, since 2012. You can check our website profile and history in google for more background research. Secondly, this solution is safe as it's been used by many users for several years. This solution was not put out separately before because we put it silently under solution #2 (Large Wholesale with FSC and Third Party Shipping Forwarder). It was previously designed for purchasing large items for sea freight. However, later we found more and more small gadget buyers also prefer to have the goods shipped from suppliers to their air forwarder directly to save time and shipping cost. Therefore, we are now putting this solution separately with strong confidence based on more than 3 years of experience.

Basically yes. However, you still need to consider the following factors: 1.) The products must be legal in both China and the destination country. 2.) Too complicated types of products may bring shipping difficulties. For example, if you are going to buy items with batteries, liquid/cream, powder, foods, magnets, which are treated as different types of sensitive items, your forwarder may not be able to ship for you because of one or several restrictions. FSC will also help remind you about the sensitive items for you with our experience before the orders.

Your own shipping forwarder's price will probably be cheaper! FSC can offer shipping service but the price may be higher than that from your own shipping forwarder, because we need to cover the cost of extra jobs we need to do. So we always encourage you to use your own shipping forwarder in this B2B solution to cut down the cost maximally.

Yes. However, this means extra jobs with extra charge at about 6%-8% of the shipping fee. The detailed fee rate depends on the review of your orders and the workload of the communication jobs for shipping. FSC encourages you to handle the intentional shipping on your own to save cost.

Yes. FSC can also offer a one stop solution to include international shipping, as a more convenient solution. However, this will cause a shipping fee raise to you because FSC will also charge about 6%-10% extra on top of the original shipping fee offered by the forwarder, for the extra jobs and risks engaged. FSC encourages you to handle the intentional shipping with your forwarder on your own to save cost. But if you are too busy or not convenient to arrange shipping details, you can request FSC to do it.

You will need to pay for the international shipping fee to your forwarder directly or indirectly. If you are not able to pay your forwarder directly, you can also request FSC to pay your forwarder, in the condition that you have sufficient account balance in your member account.

You can search on alibaba.com or google to find the shipping forwarder agent companies. If you can't find them, FSC can also recommend some of those which are used by other users.

Sorry, no. This is a B2B solution, instead of a B2C solution. Using it for self use products will bring unexpected troubles that you may not want to see.

Yes, of course. However, there will be two issues you need to think about:
1.) The shipping fee may be high for small quantities of products. Usually cheaper shipping prices can only be offered by your forwarder when the total package weight is above 20kgs.
2.) If the quantity is too small, the cost cut down may not be worth your time input.

Yes, you can. But for general products, the prices on 1688.com may be half or a third of the prices on Taobao. So why do you want to buy from Taobao? Of course, for some special items like wedding dress, shoes, some good designs are only sold on Taobao and can not be found on 1688.com, and you may want to buy them from Taobao.