Home >>Shipping & Delivery>>Can't Find Trace Record

Can't Find Trace Record

If we have already posted the tracking number in the "My Parcels" page, and you can not find the trace record in the tracking website, you may need to consider the following factors:

 

 1) For EMS, UPS, Fedex, HDL and other comercial Express lines
 It may take about 1-2 days for the parcel to be sent to the Express company and the information will ONLY be available since that time. So just come back later to check it's status. If you still can not find the information after 5 workdays, please contact us via service@FreeShoppingChina.com.
 
 2) For Air Parcel, SAL, Airmail small parcel under 2kg
 It may take about 2-3 days for the trace information to be available online. As it's flat shipping, the trace information is not updated as soon as that for EMS. If you can not find the information or the information is not updated, please be patient and come back to check it later. If you still can not find the trace information after 7 workdays, please contact us via service@FreeShoppingChina.com.

Tags:trace record, trace information
Sign Up Now
You may also be insterested in the following topics:
Still have a Question? Leave us a Message:
  • Your Email Address:
  • Your Question Details:
  • Code:

Help Center

Online service

Office Hours

9:30AM ~ 6:00PM
Monday Through Friday

Quick Message

  • Your Email Address:
  • Your Message Details:
  • Code:

Exchange rate

  • CNY Exchange Rate1CNY=1CNY
  • USD Exchange Rate1USD=7.024CNY
  • GBP Exchange Rate1GBP=9.189CNY
  • RUB Exchange Rate1RUB=0.067CNY
  • EUR Exchange Rate1EUR=7.628CNY

Useful Tools

Purchasing Sites

Sign Up Now
Different Workflows/Modes! Check How Our Purchase Services Meet Your Needs:
Service Mode(Family & Small Order) Service Mode(Wholesale LCL or FCL) Service Mode(EXW Order & Purchasing Only) Dropshipping Mode(Zero Stock & Direct Delivery) Dropshipping Mode(Stock Prepared)

  • Connect With Us

  • Contact Us
    • QQ: 905768587
    • Email: service@FreeShoppingChina.com
    • Skype: service@freeshoppingchina.com
    • WhatsApp: +86 17301537375(Message Only)
    • Working Hour: 9:30~18:00 GMT +8 Mo~Su
  • Sign Up

    Register as a member on FreeShoppingChina.com to get more Guide and Information about Purchasing from China.

    Sign Up Now

New Users For Beginners Online Tutorial Shopping Guide Account Management Search Tips Purchase Limitation

Payment & Charge Add Funds Withdraw Funds Refund Policy Service Charge

Order Instruction Online Stores Place Order Order Cancellation Order Status Submit Shipping

Shipping & Delivery Shipping Methods Shipping Price Customs & Duties Parcel Tracking

Customer Service About Us Contact Us Complaint & Claim Return Policy Change & Cancellation

Tools & Marketing Size Conversion Cost Estimates Exchange Rates Translation Tool Affiliate Programme

payment methods and shipping methods partners
Privacy Policy        Conditions and Terms
English 1688.com Agent FreeShoppingChina.com helps you buy from Taobao.com and 1688.com(Alibaba.cn).
© 2012-2018 www.FreeShoppingChina.com(义乌市殷柔电子商务商行). All Rights Reserved. 京ICP备07027772号-4