Can't Find Trace Record

If we have already posted the tracking number in the "My Parcels" page, and you can not find the trace record in the tracking website, you may need to consider the following factors:


 1) For EMS, UPS, Fedex, HDL and other comercial Express lines
 It may take about 1-2 days for the parcel to be sent to the Express company and the information will ONLY be available since that time. So just come back later to check it's status. If you still can not find the information after 5 workdays, please contact us via
 2) For Air Parcel, SAL, Airmail small parcel under 2kg
 It may take about 2-3 days for the trace information to be available online. As it's flat shipping, the trace information is not updated as soon as that for EMS. If you can not find the information or the information is not updated, please be patient and come back to check it later. If you still can not find the trace information after 7 workdays, please contact us via

Tags:trace record, trace information

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